Professional Services

A range of bespoke services for ambitious hospitality businesses

Welcome Professional Services is a collection of hospitality experts and recruiters committed to helping businesses of all sizes grow, hire the right staff and become profitable in an incredibly challenging industry.

Hospitality Consultancy

Think you know your hotel and the staff you’ve hired? Tired procedures, discontent in the ranks and threats to profitability may be taking place now, right under your nose. You’re not alone. We’ve helped hundreds of ambitious hospitality professionals make successes of their business by lending an ear and offering tried and tested solutions to common and challenging problems.

We have assembled some of the most experienced experts in the hospitality business who can help with everything from revenue management to work place dynamics and the age old problem of filling empty bed space, profitably.

Let us place a fresh set of eyes on your business.

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Hospitality Recruitment

Our executive search & selection service is designed to provide the very best talent to the hotel and hospitality sector in the UK and elsewhere, while providing a progression route for skilled and ambitious professionals. Having been at the heart of all things hotel for the last 30 years, we have developed deep relationships with some of the UK’s best directors and senior managers who seek our services for their business, or themselves personally.

Drawing on our 30 years in the hotel sector, we listen carefully and understand our clients’ business, introducing candidates of only the highest calibre and strategic fit. Candidates, too, can expect a thorough conversation about their career needs and aspirations before we commence the search for their next position.

To register with us as a candidate, or discuss a vacancy, please call John Jones in complete confidence

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Meet our team of consultants…


Rob Purdie

Rob Purdie is an acknowledged expert in the field of Customer Relationship Marketing, designing, developing and implementing high impact CRM and Loyalty strategies for many blue chip multi nationals such as British Airways, KLM, SAS, Forte Hotels, Esso, Shell, Tesco, Sainsburys and many more over the last 20 years.

He is now working exclusively in the mid-market Hospitality and retail sectors bringing some unique and powerful initiatives to growing businesses who can make significant improvements in revenue, profit and costs by adopting these disciplines.

As a Consultant Coach Rob can help businesses understand better the opportunities to improve their performance by maximising existing customers & technology to find and deliver new, high quality customers who spend more, visit more often and cost less to serve.



Nick Chudley

Nick is chairman and founder of Welcome Systems Ltd. For six years, he ran the family business, Highgate House Conference Centre in Northamptonshire and, having helped build it up from a run-down, deserted country house in 1964 to what is now a leading 80 room conference centre, Nick possesses a deep understanding of what it takes to build, nurture and grow a hospitality business. In 1984, Nick swapped rooms for code and developed one of the first property management systems to hit the market. Thus, Welcome was born.


John Jones

As Managing Director at Welcome Systems Ltd, John is responsible for the strategic direction and commercial success of one of the most exciting software development companies in the hospitality industry. John has a wealth of top-flight experience spanning several industries including recruitment and hotel management.

Before joining Welcome, John successfully transformed a failing conference centre and hotel into a profitable business by securing occupancy at 80% and raising turnover by 30%. There are few commercial or personnel challenges he is yet to encounter.


Mark Ellis

Mark has spent over fifteen years in the hospitality industry. Now Commercial & Product Director at Welcome Systems Ltd and owner of a fledgling content marketing business,  Mark’s passions range from technology to sales, marketing, productivity and business growth.

Having travelled countless miles meeting key stakeholders in hospitality businesses of all sizes, Mark has developed a deep understanding of what it takes to be successful in this wonderfully eclectic industry.